Service & Support

Brocade partners with our worldwide customer base to ensure that their networks are strategically supported and implemented. We understand that our customers' networks are the lifeline of their organization and as such, it is our goal to be the networking infrastructure provider of choice for the world's leading enterprises and Internet Service Providers.

Support programs to suit your needs

Brocade provides a comprehensive suite of service and support programs, including 24 x 7 x 365 live accessibility to technical support resources. With each customer requiring a specific set of support needs, Brocade offers different levels of customer service programs as well as emergency on-site service which is designed to provide customers with services needed to ensure network performance, high-availability, and fast fault recovery.

Support around the world

Being a vendor of choice for high-performance Layer 2/3, Layer 4 - 7 and Internet routing network infrastructure solutions, Brocade has made significant investments in its customer service infrastructure since the founding of the company. In addition to a fully staffed, highly technical call center in San Jose, CA, Brocade has technical support resources in all of its offices worldwide. In addition, Brocade has seven Centers of Excellence locations around the world that are major customer demonstration centers, regional support hubs and equipment depot centers. These facilities enhance our ability to deliver quality products and superior customer service to its growing global installed base.

Service & Support

• Technical Support
• Knowledge Portal
• Product Manuals
• Resource Center
• Training
• Support Services
• Warranty
• Repair