Welcome to the September 2006 Edition of Foundry Flash!

Foundry Launches Powerful New Web Site

The Foundry marketing team unwrapped an eye-catching new Web site with improved navigation, a more consistent graphical design, and a rich set of product information. Web site visitors will be able to more easily find the information they need and gain direct access to product information, customer case studies, training programs, technical support, and company news. The marketing team and product managers worked together to develop this robust communications tool. Drop in and visit the fresh, new Web site at: www.foundrynet.com

Foundry Technical Services and Support Programs
Foundry provides a comprehensive suite of service and support programs, including 24 x 7 x 365 live accessibility to technical resources. Because each of our customers has a specific set of support needs, Foundry offers different levels of customer service programs as well as emergency on-site service. These services offer customers flexible options while ensuring that they quickly resolve any network issues. Our Technical Assistance Centers, Knowledge Portal, product manuals, multi-tiered support program, and other resources ensure that customers maintain robust network performance, high-availability, and fast fault recovery. Visit our online technical resources »

Technical Assistance Centers Deliver Support Excellence
Foundry's two Technical Assistance Centers, located in San Jose, CA, and Tokyo, Japan, are a one-stop source for technical needs. Expert engineers are available all day, every day to quickly address and diagnose network issues. Customers with valid support contracts can contact the TACs by phone, e-mail, or though the online Knowledge Portal. Read more »

Self-Help Resources Available on Foundry Knowledge Portal
The Knowledge Portal, an online resource for Foundry customers, allows customers, support engineers, and Foundry reseller partners to:

• find valuable information about Foundry equipment
• resolve certain network issues
• track case histories.

Customers can view FAQs and search the powerful Knowledge Portal database for Foundry documentation, release notes, product advisories, and other solution-focused information. Search the entire database by entering a question, product, or word. Foundry customers will need to register to gain access to this excellent self-help portal. Visit the Knowledge Portal »

Choose from Four Flexible, Tiered Service Program Options
Foundry offers a range of service programs designed to meet different remote and onsite support needs. Programs may include hardware repair, next-day advance hardware replacement, two- and four-hour same-day advance hardware replacement, onsite repair technician, and priority management escalation. Choose from Titanium, Gold, Silver, and Bronze Programs. Read more »

Foundry Flash keeps you informed about the latest networking technology, business trends and industry news.

Foundry Networks, Inc. is a leading provider of high-performance Enterprise and Service Provider switching, routing and Web traffic management solutions including Layer 2/3 LAN switches, Layer 3 Backbone switches, Layer 4-7 Web switches, wireless LAN and access points, access routers and Metro routers.

© 2006 Foundry Networks, Inc. All Rights Reserved. All others are trademarks of their respective owners.

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